Features (AddOns)

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InBox DFMappingCustomerToTicket

Version 6.0.0

Creation date 2021-07-02

Resources

Cron for mapping dynamic customer fields to dynamic ticekt fields

Prerequisites

Framework

The following versions of the OTRS framework are supported:

  • [6.x.x]

Modules

The following modules are required:

  • InBox Core 6.22.7 or superior

Operational system

The following operating systems are required:

  • [None]

Third Party Software

The following third party software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ DFMappingCustomerToTicket-6.0.0.opm

Configuration

To configure

DFMappingCustomerToTicket::Core::DefineDynamicFields

Define mapping of dynamic customer and ticket fields

DFMapping

Options:

  • Customer: Define the DynamicField of customer company
  • Ticket: Define the DynamicField of ticket

DFMappingCustomerToTicket::Core::DefineState

Define the StateType of tickets that will be changed

DFMapping

  • To define all open states use: 'Open'
  • To define all close states use: 'Closed'

you can also enter other State Types.

Usage

The cron will run every day of the month which can be edited in the configuration Daemon::SchedulerCronTaskManager::Task###DFMapping